Support

Our dedicated technical support team take pride in helping customers reach a resolution as quickly as possible.

Service Status

Planned Maintenance

Start Date: 2024-05-13 11:00:00

End Date: 2024-05-22 05:00:00

Good Afternoon,

Please find below planned Maintenance notification that will affect the PBX services held with Elite Group IT.

Maintenance/Change window

Start Date: 22/05/2024
End Date: 22/05/2024

Time: 02:00 – 05:00

Systems Affected:
Hosted PBX Network

Reason For Change:

As part of Elite Group IT’s ongoing commitment to the delivery of resilient up to date Hosted Voice Services Engineers will be undertaking a swap on our Voice Platforms Firewalls. The Firewalls will be replaced in-between the time specified above, brought online and tested.

Impact:

The PBX Systems will be offline during this Window. Whilst the window specifies 3 hours of downtime the swap of equipment is estimated to take up to 30 minutes. Once the equipment is replaced service is expected to be restored with the remaining 2.5 hours allocated for testing.

Roll out plan:

Within the given Time Frame the two High Availability devices will be replaced with new hardware.

Once Replaced, the Hardware will be brought back online where testing of the services will commence.

Once testing is confirmed as successful engineers will advise via our website notifications page.

Full test plans for the PBX hosts and the new Firewalls have been written and signed off. These will be used to check functionality of the systems.

Roll back plan:

A configuration backup/snap-shot will be taken prior to the work commencing. Should there be any issues arise from the upgrades/patches then the machine will be rolled back to its original state.

How Can We Help You Today?

Our team are on hand to help, so don’t hesitate to get in touch whether you have a simple question or a technical query.

All of our engineers are trained so your technical enquiries are dealt with effectively and efficiently by knowledgeable and experienced staff.

 

Outside of Normal Business Hours

Our opening hours are 09:00-17:00, Monday to Friday. Outside of these hours your request will be logged with our NOC team and processed once business hours resume. Customers with priority support should refer to their support & escalation documents to ensure their requests are dealt with outside of these hours. 

Support Contact Details

Sales

Telephone Number: 01624 663333 Email: sales@elitegroupit.com

Support

Telephone Number: 01624 641177 Email: helpdesk@elitegroupit.com

Accounts

Telephone Number: 01624 641189 Email: accounts@elitegroupit.com

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